FAQ

Is your studio shop open?

We're currently closed to the public for the remainder of the summer but are delivering orders over $50 within Winnipeg city limits (choose DELIVERY at checkout). 

We're carefully monitoring the local COVID-19 numbers and will announce new hours in the Fall if it's safe to open back up. 

 

Are your products available in shops?

You can find Northlore at independently owned shops, galleries, and spas across North America.

Email us at wholesale@northloregoods.com to find out if there's a stockist in your city or to let us know where you'd like to see the products.

 

How long does shipping take?

 

Canada

Priority 1-2 business days

Xpress Post 1-3 business days

Expedited 1-7 business days

 

U.S.

Xpress Post 2-3 business days

Expedited 3-11 business days

  


What’s the shelf life of the products?

We source raw, food grade ingredients so you can benefit from their active properties. Because we don't use synthetic preservatives it's best to use your Northlore products within 12 months for optimum results. 


To maintain shelf stability we use natural preservatives such as grapefruit seed extract, aspen bark extract, vitamin e, and radish root ferment. In the rare case that your product has not maintained its freshness, please get in touch and we'll help you out. 


Where do your ingredients come from?

We responsibly wildcraft and source our herbs directly from local farmers. The rest of our ingredients are sourced from ethical, fair-trade suppliers and cooperatives. We choose to support BIPOC and women owned businesses whenever possible. 

 

Where are your products made?

We make everything in small batches using various folk methods such as drying, distilling and infusing in our warehouse studio, located in the historic Exchange District of Winnipeg, Manitoba.