FAQ

What are your shop hours?

Our flagship store is open Wednesday-Friday from 11-6 and Saturday 11-5. 

We're located at 75 Albert Street in the Exchange District of Winnipeg.

 

Are your products available in shops?

You can find the Northlore line at other independently owned shops, galleries, and spas across North America.

Email hello@northloregoods.com to find out if there's a stockist in your city or let us know where you'd like to see the products.

 

How long does shipping take? 

Canada

Priority 1-2 business days

Xpress Post 1-3 business days

Expedited 1-7 business days

 

U.S.

Xpress Post 2-3 business days

Expedited 3-11 business days

 


What’s the shelf life of the products?

We source raw, food grade ingredients so you can benefit from their active properties. Because we don't use synthetic preservatives it's best to use your Northlore products within 12 months of purchase for optimum results. 


To maintain shelf stability we make everything in small batches and use natural preservatives such as grapefruit seed extract, aspen bark extract, vitamin e, and radish root ferment.

In the rare case that your product has not maintained its freshness, get in touch and we'll help you out. 


Where do you get your ingredients?

We responsibly wildcraft and source our herbs directly from local farmers.

The rest of our ingredients are sourced from a variety of ethical, fair-trade suppliers and cooperatives. We choose to support BIPOC and women owned businesses whenever possible. 

 

Where are your products made?

In Winnipeg, Manitoba, the heart of Canada.

We make everything in our studio shop in small batches using various folk methods. Come check it out!