FAQ

Are your products available in shops?

You can find Northlore at independently owned shops, galleries, and spas across North America.

Email us at wholesale@northloregoods.com to find out if there's a stockist in your city, or to let us know of somewhere you'd like to be able to shop the products.

 

How long does shipping take?

 

Canada

Priority 1-2 business days

Xpress Post 1-3 business days

Expedited 1-7 business days

 

U.S.

Xpress Post 2-3 business days

Expedited 3-11 business days

  


What’s the shelf life of the products?

We source fresh, raw ingredients for our products so you can benefit from their active properties. Because we don't use synthetic preservatives (all natural ingredients only) it's best to use your Northlore products within 12 months for optimum results. 


To maintain shelf stability we do use natural preservatives such as grapefruit seed extract, aspen bark extract, vitamin e, and radish root ferment. In the rare case that your product has not maintained its freshness, please get in touch and we'll help you out. 


Where do your ingredients come from?

We source our herbs directly from local farmers and wildcraft some ourselves throughout the prairie provinces. The rest of our raw, earth based ingredients are sourced from ethical and fair-trade suppliers, cooperatives, and businesses owned by women and people of colour whenever possible. 

 

Where are your products made?

We make everything in small batches in our warehouse studio, located in the historic Exchange District of Winnipeg, Manitoba. 

 

Our studio shop is currently closed to the public until further notice.